Our partner is a Level 2, Value Adding Supplier black owned company that has been providing specialized Information Communication and Technology (ICT) services for over two decades. They opened in 1986 and in 1997 moved into their current headquarters in Rivonia, Johannesburg. Our partner has support offices in Cape Town, Durban and Port Elizabeth and customers in over 27 countries worldwide. This enables our partner to offer exceptional service to the growing African customer base, making them a leader in providing specialised ICT services.
CORE NATURE OF BUSINESS
Our partner offers services in 4 core areas focusing on clearly defined niche markets:
They focus on high quality solutions for Contact Centres. Their commitment is to deliver business value with a strategically aligned contact centre. Effective contact centres provide information which powers the right decisions while ensuring service excellence. They currently hold the largest technical skills set for Avaya voice, data and Contact Centres in Africa.
Within this evolving technological environment, the individual can be overwhelmed by a multitude of communication modes and devices. They cut through the clutter with Unified Communication solutions, transforming the way employees, partners and customers interact. Taking advantage of the power of convergence, our partner makes sure that you are more than simply connected; we ensure you are connected via the appropriate mode and device.
Our partner offers managed IT services to a broad customer profile together with the provision of technology management and business process services associated with telephony and contact centres. They offer remote support which is cloud based to all clients anywhere, anytime, everywhere with the focus on immediacy. The delivery mechanisms used are based on remote monitoring, management and control, with escalation procedures leading to the dispatch of technical resources to the customer site only when necessary.
Telecoms Service Assurance
They provide service assurance and network performance management solutions to telecoms operators, service providers, technology vendors and regulatory authorities. They also offer selected unique products to customers to permanently enable their service assurance and quality management processes. Their valued customers range from niche players to the largest multinationals in the industry. Services and solutions combine expertise with world-class products to deliver exceptional value to clients.